Customer Service Representative

Chicago, IL

Job ID: 17212 Industry: Customer Service



Customer Service Representative

Essential Functions:
  • Handles phone calls which will vary from problems and complaints to inquiries and questions for all aspects of the business and will originate from various sources including members, doctor’ s offices, hospital offices, and outside vendors.
  • Makes suggestions to members for more efficient services available to them through the use of more compatible doctor offices, hospitals, pharmacies, dentists and/or vision centers.
  • Exerts best effort to retain members who are calling to dis-enroll from membership.
  • Communicates effectively with other staff members in the resolution of problem, complaint and inquiry phone calls.
  • Enters appropriate data in various computer programs in an efficient and accurate manner.
  • Ability to transcribe conversation while listening.
  • Identifies recurring issues to management.
  • Must be able to handle at least 75 incoming calls a daily. 

Knowledge & Skills:
  • Bachelor’ s Degree
  • Previous customer service call center experience in a health care setting required
  • Strong computer skills – Microsoft Office Suite
  • Knowledge of Medicaid and Medicare required.
  • Benefits knowledge and experience required. 
  • Bilingual English/Spanish preferred
  • Outstanding listening, communication and problem solving skills

 

PAY: $13/hr

The right candidate will be considered for temp-to-hire.

 

Hannah Maxwell


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