Customer Service Representative

Chicago, IL

Job ID: 20255 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing. We are currently conducting a search for a temp to hire Customer Service Representative to assist a maintenance and repair supplies company in Rosemont, IL!

Job Title: Customer Service Representative
Location: Rosemont, IL
Job Type:  Temporary to Hire
Temp Pay Rate: $15.00/hr
Hours: Full Time, Monday- Friday, 10: 30 AM-7: 00 PM
Process: Candidates will be required to pass a background check and drug test

Job Responsibilities:
  • Answer incoming calls/emails from customers, Sales Representatives, and internal personnel regarding placing orders, replacing orders, pricing, tracking shipments, inventory, billing, processing payments, etc.
  • Fulfill customers’ requests and changes as needed
  • Continuously entering and updating data into company database
  • Answer general inquiries regarding customer accounts and orders
  • Accurately completing necessary reporting and documentation to keep customer accounts current
  • Provide clear communication and superior customer support at all times
  • Assist with various additional responsibilities as assigned by supervisor

  • High School Diploma and minimum 2 years of experience in a professional customer service/office environment
  • Reliable self-starter, willing to take on new responsibilities, learns quickly
  • Professional demeanor
  • Detail- orientated
  • Ability to communicate effectively and construct professional written business correspondences
  • Go- getter, enthusiastic, high energy personality
  • Ability to continuously develop and adapt
  • Proficient in Microsoft Office Suite
  • Tech savvy
  • Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment
  • Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager
  • Team player

***Thank you in advance for your interest; all qualified candidates will be contacted directly!

Lauren Rice

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