Customer Service Representative

Oak Brook, Illinois

Job ID: 19935 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing. We are currently conducting a search for a temp to hire Customer Service Representative to assist a growing and  stable life insurance company in the Oak Brook, IL area.

Job Title: Customer Service Representative
Location: Oak Brook, IL
Job Type:  Temporary to Hire
Temp Pay Rate: $15.00/hr
Hours: Full Time, Monday- Friday  
Process: Candidates will be required to pass a background check and drug test

Job Responsibilities:

  • Answer incoming calls/emails from customers, agents, and internal personnel

  • Respond to customer coverage inquiries and changes in a timely manner

  • Fulfill customers’ requests and changes as needed

  • Process all customer billing transactions

  • Continuously entering and updating data into company database

  • Answer general inquiries regarding customer accounts and policies

  • Accurately completing necessary reporting and documentation to keep customer accounts current

  • Provide clear communication and superior customer support at all times

  • Assist with various additional responsibilities as assigned by supervisor


  • High School Diploma and minimum 2 years of experience in a professional customer service/office environment

  • Life insurance and/or general payment processing experience is a plus

  • Reliable self-starter, willing to take on new responsibilities, learns quickly

  • Professional demeanor

  • Detail- orientated

  • Ability to communicate effectively and construct professional written business correspondences

  • Go- getter, enthusiastic, high energy personality

  • Ability to continuously develop and adapt

  • Proficient in Microsoft Office Suite

  • Tech savvy

  • Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment

  • Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager

  • Team player

***Thank you in advance for your interest; all qualified candidates will be contacted directly!

Lauren Rice

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