Customer Service Representatives
Smart Resources is a boutique staffing firm specializing in administrative support staffing!
We are currently conducting a search for a growing, stable company in the Roselle, IL area!
Job Title: Customer Service/Call Center Representative
Location: Roselle, IL
Job Type: Long term temporary (9+ months!) with the chance of permanency down the line!
Starting Pay Rate: $15; perm: $20
Hours: 7: 00 am-7: 00 pm (8 hours shifts in this time frame, must be able to work these hours)
- Take inbound calls from installers at sites
- Finding replacement parts/signs for fixtures
- Assisting with problem solving regarding installations
- Confirming inventory and shipping locations
- Takes about 25- 40 calls
- Creating tickets and confirmation emails
- Additional projects /reporting given by team lead
- Utilize an AS400 systems which they will train on
- Reliability- Attendance has been an issue in the past
- Adapt well to change
- Must be able to navigate through multiple screens
- Problem Solving abilities
- Adhere to business rules
- Organization is key!
- Ability to retain information
- Excellent written and oral communication - All communication internal is email
- Excel knowledge
- Ability to work on own
- 4-5 weeks of training
- Drug and Background check
- Strict attendance policy- 9: 00 am start not 9: 01 am
- Casual work environment
***Thank you in advance for your interest; all qualified candidates will be contacted directly!