Customer Service Representatives

Roselle, IL

Job ID: 20144 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing!

We are currently conducting a search for a growing, stable company in the Roselle, IL area!  

 

Job Title: Customer Service/Call Center Representative

Location: Roselle, IL

Job Type: Long term temporary (9+ months!) with the chance of permanency down the line!

Starting Pay Rate: $15; perm: $20

Hours: 7: 00 am-7: 00 pm (8 hours shifts in this time frame, must be able to work these hours)

 

Description:
  • Take inbound calls from installers at sites
  • Finding replacement parts/signs for fixtures
  • Assisting with problem solving regarding installations
  • Confirming inventory and shipping locations
  • Takes about 25- 40 calls
  • Creating tickets and confirmation emails
  • Additional projects /reporting given by team lead
  • Utilize an AS400 systems which they will train on

Requirements:
  • Reliability- Attendance has been an issue in the past
  • Adapt well to change
  • Must be able to navigate through multiple screens
  • Problem Solving abilities
  • Adhere to business rules
  • Organization is key!
  • Ability to retain information
  • Excellent written and oral communication - All communication internal is email
  • Excel knowledge
  • Ability to work on own

Training:
  • 4-5 weeks of training

Additional notes:
  • Drug and Background check
  • Strict attendance policy- 9: 00 am start not 9: 01 am
  • Casual work environment

 

***Thank you in advance for your interest; all qualified candidates will be contacted directly!

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