Customer Service/Sales Support Representative

Itasca, IL

Job ID: 20151 Industry: Customer Service

Smart Resources is a highly awarded staffing firm specializing in administrative support staffing. We are currently conducting a search for a Customer Service/Sales Support Representative to assist a leading electronics parts supplier company in Itasca, IL.

Job Title: Customer Service/Sales Support Representative
Location: Itasca, IL
Job Type:  Temp to hire
Temp Pay Rate: $14.00/hr
Hours: Full Time, Monday- Friday  
Process: Candidates will be required to pass a background check and drug test

Job Responsibilities:
  • Responding to customer calls and e-mails in a timely/professional manner
  • Responsible for creating/editing orders in database and ensuring data is transmitted correctly
  • Providing follow up to customers regarding orders and shipment updates
  • Continuously corresponding with Inside Sales Representatives regarding accounts/orders
  • Communicating with various internal and external sources in a professional and efficient manner
  • Handling receiving issues and resolves discrepancies
  • Handling inquiries and expediting orders from customers
  • Running weekly status reports and entering data into database  
  • Completing additional tasks as assigned my Supervisor

  • High School Diploma and minimum 1 year of experience in customer service
  • Interest in sales and advancement into a sales position
  • Reliable self-starter, willing to take on new responsibilities, learns quickly
  • Ability to work in a noisy, fast paced environment
  • Detail- orientated
  • Excellent reasoning skills and an analytic mindset
  • Go- getter, enthusiastic, high energy personality
  • Ability to continuously develop and adapt
  • Proficient in Word, Excel
  • Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment
  • Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager
  • Ability to communicate effectively both orally and in writing
  • Ability to work efficiently independently with little supervision

***Thank you in advance for your interest; all qualified candidates will be contacted directly!


Lauren Rice

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