Hotel Support Specialist
St Charles, IL
Smart Resources Inc. is a boutique, highly-awarded staffing firm located in Oak Brook, IL. We are currently performing a search for a praised, catastrophe solutions company. This position is considered to be a Temp to Hire role within Customer Service making hotel accommodations for business partners and families.
Job Title: Hotel Support Specialist
Location: St. Charles, IL
Pay Rate: $14.00 to 15.00 (depending on experience)
Hours: Full Time; Sun - Thurs 10 am - 7 pm OR Tues - Sat 10 am - 7 pm. CANDIDATES MUST HAVE FLEXIBILITY TO WORK ANY OF THESE HOURS.
- Run reports using a database to determine next steps for policyholder and hotel reservations.
- Communicate check out dates and hotel extensions with policyholders and corresponding hotels.
- Confirm the needs of the policyholder in regards to extension requests.
- Resolve possible policyholder situations and requests.
- Update and maintain policyholder files within the database.
- Adapt to the ever-changing needs of the Hotel Department.
- Assist the Hotel Supervisor with hotel projects, if necessary.
- One year of customer service experience, office experience preferred.
- Experience and comfortability with Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- The ability to stay organized and multi-task.
- Problem solving and critical thinking skills.
**Thank you for your interest in this role. All qualified candidates will be contacted directly!