Hotel Support Specialist

St Charles, IL

Job ID: 20416 Industry: Customer Service

Smart Resources Inc. is a boutique, highly-awarded staffing firm located in Oak Brook, IL. We are currently performing a search for a praised, catastrophe solutions company. This position is considered to be a Temp to Hire  role within Customer Service making hotel accommodations for business partners and families. 

Job Title: Hotel Support Specialist

Location: St. Charles, IL

Pay Rate: $14.00 to 15.00 (depending on experience)

Hours:  Full Time; Sun - Thurs 10 am - 7 pm OR Tues - Sat 10 am - 7 pm. CANDIDATES MUST HAVE FLEXIBILITY TO WORK ANY OF THESE HOURS.

  • Run reports using a database to determine next steps for policyholder and hotel reservations.
  • Communicate check out dates and hotel extensions with policyholders and corresponding hotels.
  • Confirm the needs of the policyholder in regards to extension requests.
  • Resolve possible policyholder situations and requests.
  • Update and maintain policyholder files within the database.
  • Adapt to the ever-changing needs of the Hotel Department.
  • Assist the Hotel Supervisor with hotel projects, if necessary.

  • One year of customer service experience, office experience preferred.
  • Experience and comfortability with Microsoft Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • The ability to stay organized and multi-task.
  • Problem solving and critical thinking skills.

**Thank you for your interest in this role. All qualified candidates will be contacted directly! 

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