Logistics Customer Service Agent

Des Plaines, IL

Job ID: 20230 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing. We are currently conducting a search for a temp to hire Logistics Customer Service Agent  to assist a global logistics company in Des Plaines, IL!

Job Title: Logistics  Customer Service Agent 

Location: Des Plaines, IL
Job Type:  Temp to Hire
Temp Pay Rate: $15-17/hr (based on experience)
Hours: Full Time, Monday- Friday (Some weekend work and overtime will be required)
Process: Candidates will be required to pass a background check and drug test

Job Responsibilities:

·         Communicate with external airlines and internal import customer service/traffic departments

·         Prepare import shipments for customers

·         Create delivery orders and shipping labels as needed

·         Handle customs clearance, shipping, labeling, and distribution of cargo

·         Prepare import documents for distribution to brokerage department and external brokers

·         Create and distribute cargo bills/invoices to brokers

·         Collect unpaid invoices

·         Coordinate pick-up and delivery orders with trucking companies, airlines, steamship line and/or facilities in order to retrieve needed information in order to process shipments effectively

·         Complete general filing and data entry as needed

Requirements:

·         Open to entry level candidates or experienced team lead/supervisor level candidates

·         Reliable self-starter, willing to take on new responsibilities, learns quickly

·         Detail- orientated

·         Go- getter, enthusiastic, high energy personality

·         Ability to continuously develop and adapt

·         Proficient in Word, Excel (intermediate)

·         Exposure to AS400 (Plus, not required)

·         Tech savvy

·         Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment

·         Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager

·         Ability to communicate effectively both orally and in writing

·         Team player

***Thank you in advance for your interest; all qualified candidates will be contacted directly!

Lauren Rice
Recruiter


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