Account Manager / Customer Service Representative

Carol Stream, IL 60188

Job ID: 20575 Industry: Customer Service

Smart Resources is a boutique staffing agency specializing in customer service and administrative support. We are currently conducting a search for an Account Manager/Customer Service Representative for a Temporary to Hire role with a great company in the Carol Stream area! 

Job Title: Account Manager

Job Type: Temporary to Hire

Location: Carol Stream, IL

Hours: 8: 30 to 4: 30

Description:

• Take ownership and manage all aspects of your assigned Customers’
orders from start to finish, including file color separations, color-accurate
contract proofing, photopolymer plate, elastomer plate and continuous
print sleeves manufacturing
• Effectively detect errors – as a key part of our quality control process –
while inspecting our color separators’ work product
• Multi-task to effectively manage projects and information from both
Customers and our production team for efficient job flow – focused on
meeting our Customers’ quick turnaround expectations, while maintaining
high accuracy
• Successfully utilize our Management Information System (training
provided), including accurate order entry and billing
• Communicate effectively (spoken & written) and openly share your
knowledge and experience to help Customers and fellow team members

Job Requirements:

• Customer Service experience is required, preferably from a custom “ job
shop” manufacturing environment
• It is desired that you have experience in pre-press, printing or in a
technical position where accuracy is essential to success
• Accuracy
• Enjoy interacting with Customers and team members. 
• Be a self-starter, able to meet high job performance expectations with little
supervision
• Be an advocate for your Customers within our production environment
• Have a passion for learning and desire to advance your skills
• Possess excellent organizational, analytical, problem solving and follow through
skills
• Have a sense of urgency, “ doing whatever it takes” to meet our Customers
high expectations
 

**Thank you in advance for your interest in this role. All qualified candidates will be contacted directly.

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