Benefits Customer Services Representative
821 Parkview Blvd Lombard, IL 60148
Smart Resources has joined with a stable company within the employee benefits industry who is in search of a Member Services Representative!
This temp to hire position is located in Lombard, IL. This client offers competitive compensation, excellent benefits and a positive work environment!
Essential Duties and Responsibilities:
- Responsible for handling heavy inbound calls from members and medical providers
- Demonstrates proper customer service skills such as compassion, active listening, respect, helpfulness
- Conducting research and entering data into various data bases
- Preparing and updating documents such as correspondence, reports, and emails
- Provide general administrative and clerical support including scanning, faxing and copying
- Performs other duties as assigned
- High school diploma or GED required
- Minimum of 1 year of experience customer service within health insurance industry
- Knowledge of medical terminology, medical benefits and Medicare are required
- Experience handling high volume inbound calls in call center environment
- Advanced Microsoft Word, Excel and data entry skills
- Professional demeanor and positive attitude
- Ability to communicate effectively both orally and in writing
- Ability to work within a confidential environment
- Reliable self-starter, willing to take on new responsibilities, learns quickly
- Detail- orientated
- Go- getter, enthusiastic, high energy personality
- Ability to continuously develop and adapt
- Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast-paced environment
- Team player
If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.