Benefits Customer Services Representative

Lombard, IL 60148

Industry: Customer Service Job Number: 21455

Smart Resources has joined with a stable company within the employee benefits industry who is in search of a Member Services Representative!

This temp to hire position is located in Lombard, IL. This client offers competitive compensation, excellent benefits and a positive work environment!

Essential Duties and Responsibilities:   
  • Responsible for handling heavy inbound calls from members and medical providers
  • Demonstrates proper customer service skills such as compassion, active listening, respect, helpfulness
  • Conducting research and entering data into various data bases
  • Preparing and updating  documents such as  correspondence, reports, and emails
  • Provide general administrative and clerical support including scanning, faxing and copying 
  • Performs other duties as assigned

Education/Experience Requirements:   
  • High school diploma or GED required
  • Minimum of 1 year of experience customer service within health insurance industry
  • Knowledge of medical terminology, medical benefits and Medicare are required
  • Experience handling high volume inbound calls in call center environment

Knowledge/Skill Requirements:   
  • Advanced Microsoft Word, Excel and data entry skills
  • Professional demeanor and positive attitude
  • Ability to communicate effectively both orally and in writing
  • Ability to work within a confidential environment
  • Reliable self-starter, willing to take on new responsibilities, learns quickly
  • Detail- orientated
  • Go- getter, enthusiastic, high energy personality
  • Ability to continuously develop and adapt
  • Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast-paced environment
  • Team player

If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you. 
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.