Bilingual Loan Processor
215 W Ohio St. Chicago, IL 60654
Key Responsibilities Include:
- Drive business through excellent customer service at every step of the lending process.
- Assisting customers with their application and helping customers sign applications and minimize loan withdrawals by overcoming customer’ s concerns and selling the caller on features and benefits of our services
- Build relationships via the phone and electronic communication (email/text).
- Call on pending loan applications to help convert into customers.
- Collaborate with Verifications to process loan applications in an expedited fashion.
- High School Diploma (Associates or Bachelor degree preferred).
- 2+ years of experience in a service related field.
- Prior underwriting/loan processing experience.
- Demonstrated ability to multi-task extensively.
- Comfortable on the phone, able to demonstrate an understanding of what it' s like to work in an environment handling many customer contacts on a daily basis.