Customer Service/ Client Care Center Technician
10255 W Higgins Road O'Hare International Center Rosemont, IL 60018
Smart Resources/BG Staffing is a full-service staffing firm and we have partnered with a leading healthcare company in search of Client Care/Customer Service Representatives.
This is a Direct-Hire opportunity with a compensation of up to $16.00 per hour. Full benefits offered!
Full-Time Hours: 3: 30pm – Midnight Monday through Friday (must be able to work every other weekend as well)
Essential Duties and Responsibilities:
- Provide troubleshooting and problem solving techniques to customers, patients and healthcare workers for medical devices
- Resolve problems by guiding customers to perform corrective actions
- Respond to customers with a patient demeanor, but with also a sense of urgency
- Document all patient and device related issues
- Follow up with customers when necessary
- 1-2 years of customer service/call center experience
- Able to thrive in a fast-paced, high-volume call setting
- Strong attention to detail and decision making skills
- Able to pass a background check, drug test, and education verification
- High School Diploma or General Educational Development (GED) required
We would love to partner with you in your job search. Smart Resources is a highly-awarded staffing firm, we have been voted Best in Staffing for 9 years strong!
All qualified candidates will be contacted directly, thank you for applying!