Customer Service Representative
8770 W Bryn Mawr Suite 900 Chicago, IL 60631
Smart Resources is a division of BG Staffing that specializing in administrative support staffing. We are currently conducting a search for a temporary Customer Service Representative to assist a maintenance and repair supplies company in Rosemont, IL!
Job Title: Customer Service Representative
Location: Rosemont, IL
Job Type: Temporary (4 - 6 month duration)
Temp Pay Rate: $15.00-$16.00/hr
Hours: Full Time, Monday- Friday, 10: 30 AM-7: 00 PM
Process: Candidates will be required to pass a background check and drug test
- Answer incoming calls/emails from customers, sales personnel, and internal personnel regarding placing orders, replacing orders, pricing, tracking shipments, inventory, billing, processing payments, etc.
- Fulfill customer requests and changes as needed
- Enter and update data into company database
- Answer general inquiries regarding customer accounts and orders
- Accurately completing necessary reporting and documentation to keep customer accounts current
- Provide clear communication and superior customer support at all times
- Assist with various additional responsibilities as assigned by supervisor
- High School Diploma and minimum 2 years of experience in a professional customer service/office environment
- Reliable self-starter, willing to take on new responsibilities, learns quickly
- Professional demeanor
- Detail- orientated
- Ability to communicate effectively and construct professional written business correspondences
- Go- getter, enthusiastic, high energy personality
- Ability to continuously develop and adapt
- Proficient in Microsoft Office Suite
- Experience with SAP is a plus!
- Tech savvy
- Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment
- Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager
- Team player
***Thank you in advance for your interest; all qualified candidates will be contacted directly!