Customer Service Representative
2500 Internationale Pkwy Woodridge, IL 60517
Smart Resources is a boutique staffing agency specializing in customer service and administrative support. We are currently conducting a DIRECT HIRE search for a Customer Service Representative for a great company in Woodridge, IL!
Job Title: Customer Service Representative
Location: Woodridge, IL
Job Type: Direct Hire
Compensation: Starting at 40K
Scope of Duties and Responsibilities:
- Main point of contact for customers
- Order Escalation
- Provide accurate, valid, and complete information to incoming inquiries
- Shipping information
- Pricing questions
- Program questions
- Product availability
- Lead times
- Product attributes
- Onboard new customers
- Orders & Returns Processing
- Change requests
- Claims research / Returns
- Onboarding of new customers
- Customer issue resolution
- Research and resolve any pricing / quote related issues
- Field visits / key customer meetings, when appropriate
- Perform all other duties as assigned.
- Bachelor' s degree strongly preferred but not required and two years of experience in the job offered.
- Equivalent experience will be considered in lieu of college degree.
- Excellent verbal and written communication skills.
- Strong interpersonal, influencing and leadership skills.
- Bright, analytical, goal-oriented with high standards for quality and performance.
- Self-motivated, able to work independently and in teams.
- Hands-on, hardworking, action-oriented, and results driven.
- Demonstrates a “ roll up your sleeves” initiative to get the job done.
- Willingness to cooperate and accept added responsibilities.
- Ability to travel.
**Thank you in advance for your interest in this role. All qualified candidates will be contacted directly!