Customer Service Representative

Woodridge, IL 60517

Job ID: 20497 Industry: Customer Service

Smart Resources is a boutique staffing agency specializing in customer service and administrative support. We are currently conducting a DIRECT HIRE search for a Customer Service Representative for a great company in Woodridge, IL

 

Job Title: Customer Service Representative
Location: Woodridge, IL

Job Type: Direct Hire

Compensation: Starting at 40K
 

Scope of Duties and Responsibilities:
  • Main point of contact for customers
  • Order Escalation
  • Provide accurate, valid, and complete information to incoming inquiries
  • Shipping information
  • Pricing questions
  • Program questions
  • Product availability
  • Lead times
  • Product attributes
  • Onboard new customers
  • Orders & Returns Processing
  • Change requests
  • Cancellations
  • Claims research / Returns
  • Onboarding of new customers
  • Customer issue resolution
  • Research and resolve any pricing / quote related issues
  • Field visits / key customer meetings, when appropriate
  • Perform all other duties as assigned.

 

Requirements:
  • Bachelor' s degree strongly preferred but not required and two years of experience in the job offered. 
  • Equivalent experience will be considered in lieu of college degree.
  • Excellent verbal and written communication skills.
  • Strong interpersonal, influencing and leadership skills.
  • Bright, analytical, goal-oriented with high standards for quality and performance.
  • Self-motivated, able to work independently and in teams.
  • Hands-on, hardworking, action-oriented, and results driven.
  • Demonstrates a “ roll up your sleeves” initiative to get the job done.
  • Willingness to cooperate and accept added responsibilities.
  • Ability to travel.

**Thank you in advance for your interest in this role. All qualified candidates will be contacted directly! 

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: