Customer Service Representatives / Call Center
1550 Central Ave Roselle, IL 60172
Smart Resources is a boutique staffing firm specializing in administrative support staffing! We have been voted in Best in Staffing for 8 years strong!
We are currently conducting a search for a growing, stable company in the Roselle, IL area!
Job Title: Customer Service/Call Center Representative
Location: Roselle, IL
Job Type: Long term temporary (9+ months!) with the chance of permanency down the line!
Starting Pay Rate: $15.00 to $16.00 per hour, depending on experience.
Hours: Must be available for an 8 hour shift (Monday through Friday) between the hours of 7: 00am to 7: 00pm.
- Take inbound calls from installers at job sites
- Finding replacement parts/signs for fixtures
- Assisting with problem solving regarding installations
- Confirming inventory and shipping locations
- Takes about 40 calls daily
- Creating tickets and confirmation emails
- Additional projects /reporting given by team lead
- Utilize an AS400 systems which they will train on
- 1 year Customer Service/Call Center/Office support experience preferred
- Able to adapt well to change
- Maintain dependability
- Must be able to navigate through multiple screens
- Problem Solving abilities
- Adhere to business rules
- Strong organizational skills
- Ability to retain information
- Excellent written and oral communication - All communication internal is email
- Excel knowledge