Customer Service Representatives / Call Center

Roselle, IL 60172

Job ID: 20593 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing! We have been voted in Best in Staffing for 8 years strong! 

We are currently conducting a search for a growing, stable company in the Roselle, IL area! 

Job Title: Customer Service/Call Center Representative

Location: Roselle, IL

Job Type: Long term temporary (9+ months!) with the chance of permanency down the line!

Starting Pay Rate: $15.00 to $16.00 per hour, depending on experience. 

Hours: Must be available for an 8 hour shift (Monday through Friday) between the hours of 7: 00am to 7: 00pm. 

Job Description: 
  • Take inbound calls from installers at job sites
  • Finding replacement parts/signs for fixtures
  • Assisting with problem solving regarding installations
  • Confirming inventory and shipping locations
  • Takes about 40 calls daily
  • Creating tickets and confirmation emails
  • Additional projects /reporting given by team lead
  • Utilize an AS400 systems which they will train on

  • 1 year Customer Service/Call Center/Office support experience preferred
  • Able to adapt well to change
  • Maintain dependability
  • Must be able to navigate through multiple screens
  • Problem Solving abilities
  • Adhere to business rules
  • Strong organizational skills
  • Ability to retain information
  • Excellent written and oral communication - All communication internal is email
  • Excel knowledge

Dana Sanchez

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