Customer Support Associate

Westchester, IL 60154

Job ID: 20357 Industry: Customer Service

Smart Resources is assisting an International agriculture firm located in the western suburbs. They are seeking a Customer Service Associate to be a critical point contact for clientele through the order entry and supply chain process. 

Please read details below and apply if qualifications match

Customer Service Associate

0-4 years experience, Bachelors Degree Required

Responsibilities:
  • Answer inbound calls and emails regarding customer inquiries and orders
  • Process orders, generate delivery  times and freight rates
  • Resolve any issues or complaints 
  • Develop relationships with clientele and understand product information to make suggestions
  • Interact and support team mates
  • Follow up on deliveries to ensure satisfaction 

 

Qualified candidates will have:
  • Bachelor’ s degree in a Business, Science, Logistics or  Supply Chain or related field
  • Customer service focused 
  • Able to work in a fast paced environment and switch gears easily
  • Strong attention to detail 
  • Knowledge of Microsoft Office Suite (Word, Excel and Outlook)
  • SAP or EDI experience a plus! 

Michelle Hardy
Direct Hire Recruiter


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