IB- Bilingual Customer Service Rep.
205 N Michigan Ave. #2200 Chicago, IL 60601
Essential Job Functions:
- Process payments from customers for the auto warranties they purchase, handle large volume of inbound calls to identify and resolve caller needs.
- Maintain accurate and useful database records.
- Fluency in English and Spanish.
- High school diploma required.
- 1-3 years of customer service, call center, or insurance industry experience preferred.
- Excellent problem-solving, listening, communication, and customer service skills.
- 60 hours of college credit preferred.
- Call center experience or insurance industry experience preferred.