Logistics Customer Service Agent

Des Plaines, IL 60018

Industry: Customer Service Job Number: 21243

Smart Resources/Accountable Search gas joined with a large global logistics company in Des Plaines, IL who is in search of a Logistics  Customer Service Agent!

This full-time, temporary to hire position is located in Des Plaines, IL. This client offers competitive compensation ($15.00/hr - $17.00/hr), international business exposure and a stable work environment! 

Hours: Full Time, Monday- Friday (Some weekend work and overtime will be required)

Process: Candidates will be required to pass a background check and drug test

 

 Essential Duties and Responsibilities:   

• Communicate with airlines and internal import customer service/traffic departments 

• Prepare import shipments for customers

• Create delivery orders and shipping labels as needed

• Handle customs clearance, shipping, labeling, and distribution of cargo

• Prepare import documents for distribution to brokerage department and external brokers

• Create and distribute cargo bills/invoices 

• Collect unpaid invoices

• Coordinate pick-up and delivery orders with trucking companies, airlines, steamship line and/or facilities in order to retrieve needed information in order to process shipments effectively

• Complete general filing and data entry as needed

 

Education/Experience Requirements:   

• Customer service experience is required, Transportation or Logistics experience is preferred

• High school diploma required

• Proficient in Word, Excel (Intermediate)

• Exposure to AS400 (not required)

 

Knowledge/Skill Requirements:   

• Reliable self-starter, willing to take on new responsibilities, learns quickly

• Detail-orientated

• Go- getter, enthusiastic, high energy personality

• Ability to continuously develop and adapt

• Tech savvy

• Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment

• Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager

• Ability to communicate effectively both orally and in writing

• Team player

 

If interested in learning more about Smart Resources/Accountable Search and this opportunity, please submit your resume for consideration.

Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you. 

 
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit www.smartstaffing.com.

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