Logistics Customer Service Representative

Northlake, IL 60164

Job ID: 21159 Industry: Customer Service

Smart Resources is a boutique staffing firm specializing in administrative support staffing. We are currently conducting a search for a temp to hire  Logistics  Customer Service Representative to assist a logistics company near O’ Hare Airport.

Job Title: Logistics  Customer Service Representative 
Location: Near O’ Hare Airport
Job Type:  Temp to hire
Temp Pay Rate: $15.00- $17.00/hr
Hours: Full Time, Monday- Friday  
Process: Candidates will be required to pass a background check and drug test

Job Responsibilities:

  • Completing inbound/outbound customer calls with great customer service

  • Communicate delivery status and pricing to customers via phone and email

  • Enter order/transportation data and complete research to find discrepancies

  • Responsible for creating and editing shipping information in database

  • Track and trace shipments

  • Coordinate freight charges and confirm receipt

  • Correspond between carries and customers

  • General invoice processing by filing, printing and organizing documents

  • Running weekly status reports and entering data into database


  • High School Diploma and customer service experience

  • Reliable self-starter, willing to take on new responsibilities, learns quickly

  • Experience in transportation is preferred

  • Detail- orientated

  • Go- getter, enthusiastic, high energy personality

  • Ability to continuously develop and adapt

  • Proficient in Word, Excel, PowerPoint

  • Tech savvy

  • Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast paced environment

  • Ability to complete assigned duties in a timely manner as requested by Supervisor/Manager

  • Ability to communicate effectively both orally and in writing

  • Team player

***Thank you in advance for your interest; all qualified candidates will be contacted directly!
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit www.smartstaffing.com.

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