Technical Support Representative / Help Desk
4250 S Weaver Parkway Warrenville, IL 60555
Smart Resources Inc. is a boutique, highly-awarded staffing firm located in Oak Brook, IL and Downtown Chicago. We have been voted Best in Staffing for 8 years strong!
We are currently performing a search for a Long-Term Temporary Technical Support Representative for a well-known healthcare organization.
Title: Technical Support Representative
Job Type: Long-Term Temporary/Indefinite (at least six months)
Pay Rate: $17.00 - $19.00 per hour (depending on experience)
Location: Warrenville, IL
Seeking a Technical Service Rep supporting consumers across the country. Responsible for communicating to consumers via phone calls, written communication, and social media. When appropriate, the TS I will partner with the consumer' s hearing healthcare professional to develop a solution appropriate for the consumer' s need.
- Responding to all consumer inquiries, concerns and needs in a timely, friendly, supportive, accurate and professional manner
- Providing referrals to local hearing healthcare professionals, answering product questions, and completing accessory pairing and troubleshooting, all while supporting the relationship with the customer.
- Ability to successfully demonstrate exceptional critical thinking and troubleshooting skills are a must to be successful in this role.
- A passion for providing consumers with superior customer service as well as technical information will ensure that the Technical Service Rep is consistently providing accurate information as well as follow-through in addressing outstanding concerns.
- A positive, energetic, stress-resistant attitude is necessary to successfully support consumers.
- 2 years’ minimum experience within a Technical Support role
- Healthcare background a big plus
- Able to handle multiple phone calls and navigate through different screens
- Excellent troubleshooting/problem-solving skills
- Demonstrated desire to learn and grow in the profession
- Ability to multi-task in a fast-paced environment
- Comfort with operating systems (ex. Outlook, Microsoft Office, CRM/ERP a plus)