Technical Support Representative / Help Desk

Warrenville, IL 60555

Industry: Customer Service Job Number: 21621

Smart Resources Inc. is a boutique, highly-awarded staffing firm located in Oak Brook, IL and Downtown Chicago. We have been voted Best in Staffing for 9  years strong!

We are currently performing a search for a Temporary to Hire Technical Support Representative for a well-known healthcare organization.


Title: Technical Support Representative

Job Type: Temporary to Hire

Pay Rate: $17.00 - $19.00 per hour (depending on experience)

Location: Warrenville, IL


Seeking a Technical Service Rep supporting consumers across the country. Responsible for communicating to consumers via phone calls, written communication, and social media. 
  • Responding to all consumer inquiries, concerns and needs in a timely, friendly, supportive, accurate and professional manner
  • Answering product questions, and completing accessory pairing and troubleshooting, all while supporting the relationship with the customer.
  • Ability to successfully demonstrate exceptional critical thinking and troubleshooting skills are a must to be successful in this role.
  • A passion for providing consumers with superior customer service as well as technical information will ensure that the Technical Service Rep is consistently providing accurate information as well as follow-through in addressing outstanding concerns.
  • A positive, energetic, stress-resistant attitude is necessary to successfully support consumers. 

  • 2 years’ minimum experience within a Technical Support/Help Desk role
  • Healthcare background a big plus
  • Able to handle multiple phone calls and navigate through different screens
  • Excellent troubleshooting/problem-solving skills
  • Demonstrated desire to learn and grow in the profession
  • Ability to multi-task in a fast-paced environment
  • Comfort with operating systems 
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit

Dana Straple

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