Temp to Hire Bilingual Customer Service Rep

Oak Brook Terrace, IL 60181

Job ID: 21036 Industry: Call Center

Smart Resources is a boutique staffing firm specializing in customer service/administrative support staffing! We are currently conducting a search for a  Customer Service Representative search for an established and growing company in the Oakbrook, IL area!

Job Title: Customer Service Representative

Location: Oakbrook, IL

Job Type:  Temporary to Hire

Pay Rate: $14.00 to $15.00 per hour, depending on experience. 

Hours:  9am to 5: 30pm Monday through Friday

Process: Candidates will be required to pass a background check and a drug test

Summary: The Customer Service Representative   is responsible for supporting customers by providing information on availability of merchandise, prices, researching order issues, and entering orders into the  computer system, while providing an exceptional level of customer service.

  • Responsible for answering 75-90 inbound calls daily and providing complete customer resolution
  • Troubleshoots and resolves internal and external customer issues as needed
  • Communicates with operations on the status of orders, sales, pick-ups, and credit issues
  • Effectively communicate both verbally and in writing to internal and external customers
  • Retrieves messages via voice and e-mail as required
  • Performs other duties as assigned

  • 3 or more years’ experience in a customer service/operations or call center setting OR equivalent combination of education and experience 
  • Bilingual in Spanish and English a requirement for this role
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures
  • Basic knowledge of Word and Excel
  • Ability to operate a PC and other clerical support equipment 
  • Ability to write business correspondence
  • Ability to problem solve, multi-task, and work efficiently in a fast-paced environment

***Thank you in advance for your interest; all qualified candidates will be contacted directly!

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