Temp to Hire Customer Service Representative!
2505 S Finley Rd Lombard, IL 60148
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc and is Chicago' s premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements.
To learn more about our services visit www.smartstaffing.com
We are currently conducting a search for Customer Service Representative for an established and growing company in the Lombard, IL area!
Job Title: Customer Service Representative, Temporary to Hire
Compensation: $15.00 per hour
Summary: The Customer Service Representative is responsible for supporting client/customer contacts by collecting work orders for repairs needed at retail locations. Looking for enthusiastic, friendly associates and work within an energetic, growing company!
Essential Duties and Responsibilities:
Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone).
Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements
Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs
Strengthen customer relationships by demonstrating a deep understanding of client needs, expectations and requirements in order to achieve business goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.
- A minimum of 6-months experience in customer service, customer retention or working in a call center
- Demonstrated experience in providing exceptional customer support in a fast-paced environment
- Excellent written and verbal communication skills; strong problem-solving skills and data analysis abilities
- Intermediate knowledge of Microsoft Office products including Excel, Outlook, and Word.
**Thank you in advance for your interest in this opportunity! All qualified candidates will be contacted directly.