Bilingual Customer Service Rep

Chicago, IL 60606

Posted: 05/15/2019 Industry: Customer Service Rep Job Number: 65206

SUMMARY

Our client  is seeking an experienced and professional bilingual (Spanish /English) customer service representative who will maintain excellent relationships through telephone and web-based interactions. This individual will provide service support to consumers and businesses by explaining billing account status information. 

Hours: 8: 30 am - 5: 00 pm

Company Info:  We are a diversified financial services firm, located in the Chicago Loop, that specializes in providing best-in-class payment plan financing, payment processing services and business solutions for vehicle service contract providers. We are BBB Accredited with an A+ rating.

JOB DUTIES:
  • Communicate with customers using a friendly demeanor and helpful attitude, exhibiting a sense of urgency and commitment to one-call resolution
  • Handle inquiries from clients/customers including calls, email, written correspondence, etc. This may include a high volume of calls.
  • Serve as liaison between client/customer and other areas of organization and seek to resolve inquiry the first time and follow through to resolution
  • Maintain proper record keeping of all contacts - correspondence, email, calls, etc.
  • Make necessary adjustments to accounts and maintain proper financial account integrity
  • Maintain compliance with company and program procedures

QUALIFICATIONS
  • Minimum of 2 years customer service experience, preferably in a call center environment
  • Strong knowledge of Microsoft Office including Word, Excel, and Outlook.
  • Proficient data entry and typing skills exceeding 45 wpm
  • Proven commitment to customer service and customer conflict resolution
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit www.smartstaffing.com.

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