Customer Service Representative

Chicago, IL 60611

Posted: 09/30/2019 Industry: Customer Service Rep Job Number: 67042


Smart Resources/Accountable Search has joined with a large property management company in downtown Chicago  in search of a temporary/part-time Customer Service Representative. 

  • Minimum of 2 days, maximum of 5 days per week
  • 4pm-9pm (may work until 11pm as needed)
  • Will receive schedule 1 week in advance, need  to be open to 2-5 days of work every week

  • Develop and maintain positive vendor relations to ensure superior customer satisfaction
  • Receive and handle customer calls and email requests for services
  • Manage the scheduling and completion of all services assigned by customers
  • Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
  • Identify, research and resolve customer issues using the company’ s web-based systems and databases
  • Resolve or escalate all disputes or unsatisfied service confirmations in timely manner
  • Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
  • Enter information into our database and ensure consistency and accuracy
  • Resolve most/all client and Affiliate issues without escalation
  • Remain on the queue and address all requests

Minimum Qualifications:
  • 1-2 years work experience 
  • Previous experience in Customer Service role
  • Computer Skills: Proficiencies in: Microsoft Word, Excel, PowerPoint, and Outlook

Pay: $14.00hr

Only candidates with backgrounds who match our client' s  requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s  project/job. We look forward to working with you.
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit

Stephanie Koprince

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