Customer Service Representative
4520 S Weaver Parkway Warrenville, IL 60555
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc and is Chicago' s premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements.
To learn more about our services visit www.smartstaffing.com
We are currently conducting a search for Customer Service Representative for an established and growing company in the Naperville, IL area!
Job Title: Customer Service Representative, Temporary with a potential for hire.
Compensation: $15-17 per hour based on experience
Essential Duties and Responsibilities:
- This position will be based out of Naperville, Illinois.
Hours: 10: 30AM- 7: 00PM
- Handle customer requests by email and phone
- Answer between 60-80 inbound calls on a daily basis
- Follow up with customers regarding daily backorders
- Work with E-store to release web based orders
- Work within multiple databases to place customer orders
- Work cross functionally to ensure an effortless customer experience
- Assist with billing questions and inquiries
- Process credit reports
- Handle customer complaints and take ownership of that complaint
- To use the current tools (SAP, Sales Force, and Cisco Finesse) to generate and maintain all customer account records and customer contacts.
- Other duties as assigned by managers
- High school diploma or equivalent, some college preferred
General Skills and Attributes:
- Minimum 1-2 years customer service experience / call center experience required
- Ability to use MS Word and Excel
- Proficient order entry speed
- Ability to converse with customers in a pleasant and professional manner
- Strong typing, analytical and computer skills
If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.