Customer Service Representative

Warrenville, IL 60555

Posted: 08/12/2019 Industry: Customer Service Rep Job Number: 66403

Smart Resources/Accountable Search, a Brand of BG Staffing, Inc and is Chicago' s premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements.

To learn more about our services visit www.smartstaffing.com

We are currently conducting a search for Customer Service Representative for an established and growing company in the Naperville, IL  area!

Job Title: Customer Service Representative, Temporary with a potential for hire.

Compensation: $15-17 per hour based on experience

Essential Duties and Responsibilities:
  • This position will be based out of Naperville, Illinois.

    Hours: 10: 30AM- 7: 00PM

Responsibilities
  • Handle customer requests by email and phone
  • Answer between 60-80 inbound calls on a daily basis
  • Follow up with customers regarding daily backorders
  • Work with E-store to release web based orders
  • Work within multiple databases to place customer orders
  • Work cross functionally to ensure an effortless customer experience
  • Assist with billing questions and inquiries
  • Process credit reports
  • Handle customer complaints and take ownership of that complaint
  • To use the current tools (SAP, Sales Force, and Cisco Finesse) to generate and maintain all customer account records and customer contacts.
  • Other duties as assigned by managers

Qualifications/Skills

Education:
  • High school diploma or equivalent, some college preferred

General Skills and Attributes:
  • Minimum 1-2 years customer service experience / call center experience required
  • Ability to use MS Word and Excel
  • Proficient order entry speed
  • Ability to converse with customers in a pleasant and professional manner
  • Strong typing, analytical and computer skills

If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.

Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.

 

 
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit www.smartstaffing.com.

Humera Fatima

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