Client Service Specialist
1100 North Arlington Heights Road, Ste 2 Itasca, IL 60143
Smart Resources is currently engaged with a client who is seeking a Direct Hire High-level Customer Service Specialist in Itasca, IL.
In this role, the individual will provide outstanding phone support to the company’ s outside sales force and its customers.
Duties and Responsibilities:
- Manage high volume of inbound phone calls from customers and sales representatives
- Process and enter a high volume of purchase orders from customers into database
- Provide price quotations to customers
- Analyze and troubleshoot customer issues via phone or email
- Route technical support calls to the appropriate product specialist or technical group
- Work on special projects
- Must have 4-year degree
- Strong administrative background; project management experience/skills
- Leadership potential and experience