Customer Service Specialist
55 Shuman Blvd Naperville, IL 60563
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc and is Chicago' s premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements.
To learn more about our services visit www.smartstaffing.com
We are currently conducting a search for Customer Service Specialist for an established and growing company in the Naperville, IL area!
Job Title: Customer Service Specialist. (Direct Hire)
Compensation: $55 - $65K depending on experience
Essential Duties and Responsibilities:
- This position will be based out of Naperville, Illinois.
Hours: 8: 00AM- 5: 00PM
- Looking for someone with Account Management Experience
- Order Entry, Inventory Management, delivery confirmations
- Follow up with customers and problem solve
- Work with clients and provide training and presentations
- Work within multiple databases to place customer orders
- Work cross functionally to ensure an effortless customer experience
- Handle customer complaints and take ownership of that complaint
- To use the current tools (SAP, BPM, Optimize it, PTDi, Sell it and SPA)
- Other duties as assigned by managers
- College Degree Preferred
- SAP is a must
General Skills and Attributes:
- Minimum 3-5 years customer service experience preferred
- Ability to use MS Word and Excel
- Proficient order entry speed
- Ability to converse with customers in a pleasant and professional manner
- Strong typing, analytical and computer skills
If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration.
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.