Fraud Prevention Specialist

Chicago, IL 60654-2822

Posted: 08/15/2019 Industry: Other Area(s) Job Number: 66312

Smart Resources has partnered with a global e-commerce marketplace seeking qualified candidates to start at the end of October in the River North area for a Fraud Prevention Specialist.

What is Fraud? What will candidates be doing?

Responsibilities:
  • Investigation and resolution of suspected instances of consumer fraud such as the use of stolen credit cards, the fraudulent generation of referral credit, or disingenuous complaints
  • Analyze common patterns of suspicious behavior in customer accounts
  • Candidates will oversee red-flagging any suspicious activity.
  • Suspicious activity includes but is not limited to multiple transactions exceeding a certain dollar amount in a short time frame.
  • Activities on the stolen credit card are also red flags.
  • Questionable accounts being opened and closed very quickly are suspicious.
  • Candidates need strong communication skills in addition to strong follow-up skills.
  • Once an account is deemed fraudulent, the candidate will have to follow steps to close the account and refund the victims
  • They also monitor and correct all fraudulent credit card transactions, referral points behavior, and dispute charge-backs from all four major credit card providers.
  • Monitor and maintain the best practices in several departments by warning and/or removing customers engaging in suspicious behavior

 

Qualifications:
  • Bachelor’ s degree preferred, but not required
  • The ideal candidate has great attention to detail, has a history of looking through large amounts of transaction and seeing discrepancies.
  • Candidates must be able to work evenings and weekends as the shifts range from 11am-7pm to 3pm-11pm including weekends and holidays.
  • Must be flexible to work holidays (Christmas, Thanksgiving, Black Friday and New Year’ s Day and Eve)

Shifts:

Thursday, Friday, Saturday, Sunday, Monday (off Tuesday/Wednesday)

Friday, Saturday, Sunday, Monday, Tuesday (off Wednesday/Thursday)

They will need to do at least 2 3 PM - 11 PM shifts.

The other 3 shifts can be 7 AM - 3 PM, OR 9 AM - 5 PM, OR 11 AM - 7 PM.

 

Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you!  Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you!
Smart Resources/Accountable Search, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is Chicago's premier source for valuable direct-hire, temporary and temporary-to-hire candidates to our client companies. We specialize in the Administrative & Clerical, Accounting and Human Resources placements. To learn more about our services, visit www.smartstaffing.com.

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