Seasonal Customer Service Representative
2 Territorial Court Bolingbrook, IL 60440
Smart Resources, a Division of BG Staffing, specializes in placing top administrative and accounting professionals across the Chicagoland area! Smart Resources has joined with a thriving and revolutionary online e-commerce company who is in search of several Seasonal Customer Service Representatives!
This Seasonal Customer Service Representative position is located in Bolingbrook, IL. The compensation for this role is $15.00/hr with opportunity for overtime! Various schedules are available. As a Seasonal Customer Service Representative with this client, you will have to opportunity to work in an upbeat, festive environment situated in a brand-new office space!
Essential Duties and Responsibilities:
- Managing heavy inbound calls and emails from customers in a fast-paced environment
- Engaging with customers in a patient and friendly manner
- Identifying customers’ needs, clarifying information, answer questions, researching issues, and providing resolutions
- Assisting customers with order issues and returns/exchanges
- Entering customer orders accurately and adjusting information when needed
- Maintaining a high attention to detail by continuously checking for errors
- 1-3 years of customer service/call center experience
- High School Diploma required
- Excellent verbal and written communication skills
- Strong listening skills, patient and friendly
- Professional demeanor and positive attitude
- Ability to receive constructive criticism
- Reliable self-starter, willing to take on new responsibilities, learns quickly
- Detail- orientated
- Tech savvy
- Go-getter, enthusiastic, high energy personality
- Ability to problem solve, anticipate needs, multi-task, and work efficiently in a fast-paced environment
- Team player
If interested in learning more about Smart Resources and this opportunity, please submit your resume for consideration to Lauren Rice at lrice@smartstaffing or select apply here!
Only candidates with backgrounds who match our client' s requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client' s project/job. We look forward to working with you.